![]() (For example - something simple, like emailing the customer the order again, actually isn’t possible.) The Purchase Orders don’t link back to the order or show the customer name, payment and part-payments (deposits) are confusing to take and redeem, searching for an item is difficult. At just about every step - from taking an order, to processing the order, to fulfilling the order - is confusing, unintuitive, often not achievable and clunky. We are a photographic art gallery that often takes custom order. We’ve been with Lightspeed for over 10 years and have loved it until we were forced to change from the Onsite POS version to the Retail POS version (they archived the Onsite version). I could have shed a tear when we made the switch.” - Ryan Butler, General Manager, Lune Croissanterieįrustrating and unworkable for our business “The moment we switched over to Lightspeed…it was just night and day from where we were from a POS perspective. We chose Lightspeed for its integrations for things like rostering and online ordering which makes our processes far more streamlined.” – Dane Arild “We use Lightspeed for all of our restaurants and it makes training and service much easier than ever before. Work with a dedicated customer success manager committed to your business Over 300+ support guides in help centre 24/7 ongoing support – our average chat response rate is 56 seconds Set up in 1 day with support from our team The account managers genuinely care about your business and want to work with you to find ways to add value to your business, it's really refreshing!" - Isobel Galloway, Owner, Zafferino Trattoria Mediterano "The customer service and support you receive as an account holder is outstanding. Countless integrations to get all your systems working together Smart Kitchen Display system to streamline your workflow ![]() Powerful Inventory to help manage COGS, prep & stock Marketing & loyalty programs to take your conversation beyond the counter Delivery management to streamline ordering channels QR table & online ordering to reach more customers Detailed real-time insights to understand your business at every level Powerful back office to provide control and flexibility Integrated payments for fast, error free service Customisable service workflows fit to the way you work Intuitive POS, simple to use with near zero learning curve “Same as us, Lightspeed has a real vision of what their business does.I don’t know any other POS provider that can offer the flexibility, the customisation, the ease, the cost and the support.” - Andrew Pierce, Director & Co-Founder, Hello Sarnie Below are some of the reasons why Lightspeed is the leading platform for hospitality. We’re proud to be trusted by beloved brands like Pablo & Rusty's Coffee Roasters, Gelato Messina, Chat Thai Restaurant Group and Young Henry’s Brewery. Lightspeed serves over 12,000 hospitality venues across Australia & New Zealand. Managers & Owners: Real-time sales, manage all locations on one system, scheduled & advanced reporting Back Of House: Re-stock to par, inventory management & easy stocktakes, monitor COGS, manage recipes, batching & wastage Floor Staff: Fast orders & payments, split bills, automate surcharge, manage open tabs, table management & courses It’s instinctive for floor staff, intuitive for back of house and insightful for managers. Simple yet powerful, Lightspeed is built to serve and support every aspect of your hospitality business. Save hours on day-to-day tasks like end of day reconciliation and stocktakes, serve more customers with quicker orders & payments, and increase sales with in-built integrations like delivery & ordering. With Lightspeed’s all-in-one POS & Payments platform, you can run your venue(s) from one central place. Lightspeed caters to hospitality venues of all sizes and workflows – whether you run an independent cafe or a multi-venue restaurant, pub or bar.
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